This week, a story from the New York Times sparked a conversation about the dueling interests of Goldman Sachs: Helping grow client portfolios, and generating revenue for the firm through other means.
Implications: While this story was about Goldman Sachs and the larger topic of investment practices, any company faces the challenge of dual interests: Serving the customer’s interests, and serving other interests of your company.
This Times article is fascinating for the topic it focuses on, but it also inspires some soul-searching for any company that must balance the interests of its customers and its own bottom line. Click here to read the NY Times story.
Mike Anderson
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