Implications: This doesn’t just help the wireless industry avoid government-imposed regulation… it’s simply a good idea. Consumers don’t like surprise expenses.
Do your company’s billing practices ever catch consumers off-guard? Is there anything you could do (or is there a way you could better communicate) to help your customers avoid bill shock? I’m thinking about what you could learn from the wireless industry’s recent experience… if you render automotive service/repairs, health care or other categories where the invoice can sometimes be an unpleasant surprise.