Implications: Time Sensitivity remains an important—and increasing—driver
of consumer behavior today. Grocery stores
that waste consumer’s time risk being displaced by companies that offer quicker
meal solutions, faster checkout alternatives, or entirely different channels…
such as convenience stores, restaurants or home delivery meal options.
But certainly, this
need for speed isn’t confined to food consumption. Is your company, product or service subject
to the rule of Time Sensitivity law? Is
there anything you can do to accelerate your offering? Or—and this is a very real possibility—is your
category immune to the issue, satisfying customers who are so time-stressed
that they’re eager to slow down, relax, and have a nice candle-light
dinner? Could you have different customers
who expect different things… or the same customers who want speed on a weekday
but leisure on the weekend?
Staying in-touch with
consumers has never been more important, as the benefits they seek within the
products they buy continue to evolve. [By the way, for more stories on the issue of Time Sensitivity, click here.]
Mike Anderson, for
the Elm Street Economics consumer trends blog. A service of The Center for Sales Strategy, Inc.
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