Implications: Every industry category seems to be going through change, either in response to technology and innovation, or in the aftermath of the recent recession.
Do customers sometimes choose a cheaper alternative when considering the products you… but then come back to you for a need that is really important? (Are you seen as the quality choice, or the low-price option?) Is technology or an emerging competitor eating into your sales? Sometimes, a shift like this can happen so slowly that you don’t realize the magnitude of an emerging competitor.
Just ask Kodak.
Mike Anderson, for the Elm Street Economics consumer trends blog. A service of The Center for Sales Strategy, Inc.
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