Implications: At CSS, we frequently pontificate about the
importance of identifying your true target consumer—the heavy user of the
product or service you sell—and super-serving that constituency.
This article seems to
support that body of thought, and add urgency to the idea of identifying your heavy
user very early in the lifecycle of a product or service.
Mike Anderson, for
the Elm Street Economics consumer trends blog. A service of The Center for Sales Strategy, Inc.
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